Privacy Policy
Introduction
sVPN is committed to protecting your privacy and ensuring the security of your data. This Privacy Policy outlines the types of information we collect, how we use it, and your rights regarding your information.
What Data Do We Collect?
We value your privacy and operate on a strict no-logs policy. We do not monitor, record, log, or store any traffic data such as browsing history, traffic destination, data content, or search preferences. We do not retain connection logs, including IP addresses, connection timestamps, or session durations. Additionally, we do not access or associate your payment information with your online activities.
Non-Personal Data
We may collect non-personal data to improve our services, such as:
- Device information (e.g., operating system version, preferred language, app version)
- General usage statistics (e.g., connection attempts and successes, connectivity data)
This data helps us optimize our infrastructure and enhance user experience without identifying individual users.
Google Firebase
We use Google Firebase to ensure the reliability and quality of our services. For more details, refer to Firebase's Privacy Policy.
Children’s Privacy
Our services are not intended for use by children under the age of 16. If you are under 18, please review this Privacy Policy with your parents or legal guardians.
Data Retention
We retain collected information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
Policy Updates
We may update this Privacy Policy periodically. Any changes will be effective immediately upon posting the revised policy. We encourage you to review this policy regularly to stay informed about how we protect your data.
Contact Information
If you have any questions or concerns regarding this Privacy Policy, please contact our Data Protection Officer at [email protected].
Governing Law
This Privacy Policy shall be governed and construed in accordance with the laws, without regard to its conflict of law provisions.
Privacy Policy for sVPN
Effective Date: 20 October 2024
Introduction
Welcome to sVPN. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our VPN services. By using sVPN, you agree to the terms of this Privacy Policy.
1. Information We Collect
- Personal Information: We may collect personal information that you provide to us, such as your email address when you create an account or contact our support team.
- Usage Data: We collect information about how you use our VPN services, including but not limited to your IP address, connection timestamps, and the amount of data transferred.
- Device Information: We may collect information about the device you use to access our services, including the device type, operating system, and unique device identifiers.
2. How We Use Your Information
- To Provide and Improve Services: We use your information to deliver and enhance our VPN services, ensure the functionality of our app, and improve user experience.
- Customer Support: We use your information to respond to your inquiries and provide support.
- Security: We use your information to monitor and enhance the security of our services.
- Analytics: We use aggregated and anonymized data to analyze trends and optimize our services.
3. Information Sharing and Disclosure
- Service Providers: We may share your information with third-party service providers who help us operate our services, such as hosting providers and customer support platforms. These providers are bound by confidentiality agreements and are not permitted to use your information for any other purpose.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner as part of the business transaction.
4. Data Security
We implement appropriate technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, please note that no method of transmission over the Internet or method of electronic storage is completely secure.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Usage data is typically retained for a shorter period, except when this data is used to strengthen security or improve our services.
6. Your Rights
You have the right to access, correct, or delete your personal information. You may also have the right to restrict or object to certain processing of your information. To exercise these rights, please contact us at [email protected].
7. Children’s Privacy
sVPN is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently received personal information from a child under 18, we will delete such information from our records.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant changes by posting the new Privacy Policy on our website and indicating the effective date. Your continued use of our services after such changes constitutes your acceptance of the new Privacy Policy.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
sVPN Email: [email protected]
10. Governing Law
This Privacy Policy shall be governed and construed in accordance with the laws, without regard to its conflict of law provisions.